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Forum: VirtualDJ Technical Support

Sujet Error Message - "Unable to write licence" on VDJ 8

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pranxdjPRO InfinityMember since 2013
Hello, lately I have noticed that every time I open my Virtual Dj software, I get the following error message:

"Virtual Dj - Unable to write licence

There was a problem saving your login credentials"

It doesn't prevent me from doing anything, as I can still use my VDJ, but the message is just annoying. Is there any way I can get rid of this error message? Thanks.
 

Posté Fri 21 Oct 16 @ 1:58 am
PachNPRO InfinityMember since 2009
WINDOWS suggestion only:

I'm not sure why this message pops up, but make sure you do have write privileg on ../Documents/VirtualDJ
 

Posté Fri 21 Oct 16 @ 10:07 am
pranxdjPRO InfinityMember since 2013
@PachN, thanks for your reply. How do I do that though? How do I make sure I have write privilege?
 

Posté Fri 21 Oct 16 @ 7:32 pm
NuzzletPRO InfinityMember since 2015
Right Click, Proporties, Security tab, Edit, Your User, and grant permissions.
 

Posté Fri 21 Oct 16 @ 7:43 pm
pranxdjPRO InfinityMember since 2013
Nuzzlet wrote :
Right Click, Proporties, Security tab, Edit, Your User, and grant permissions.




Cool, thanks Nuzzlet for that. Will try and see if it will help.

 

Posté Sat 22 Oct 16 @ 5:32 pm
Same problem for me.
I checked the Virtual DJ forlder and I have the access privilieges.
 

Posté Thu 27 Oct 16 @ 6:05 am
Right click the licence.dat file in your Virtual DJ folder and go to properties. If Read Only is checked, uncheck it.
 

Posté Thu 29 Dec 16 @ 6:15 pm
I have adjusted the permissions on mine and am still experiencing same issue. I have pro basic $99 version. Any other advise out there as support is not very helpf
 

Posté Fri 20 Jan 17 @ 5:58 am
PachNPRO InfinityMember since 2009
It shouldn't be neccessary, but you could try and start VDJ as administrator.
 

Posté Fri 20 Jan 17 @ 10:43 am
If I remember, licenses are stored server side. So I would suggest cleaning data and reinstalling the program. Then log in again. Don't take my word for this, but I think that would work. Maybe someone else could confirm it.
 

Posté Mon 23 Jan 17 @ 2:23 am
I am getting the same Error Message - "Unable to write licence" on VDJ 8. I couldn't find the license.dat file. I have to login every time and it wont save my settings OR remember me? any help ????? thanks
 

Posté Thu 13 Apr 17 @ 10:02 pm
you probably don't have write access. Like suggested above, Right click on VDJ and run it as Administrator
 

Posté Fri 14 Apr 17 @ 2:00 am


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