Forum: PC Version Technical Support - Topic: Cue Users access to skins / tools

Hi there. I own Cue but was informed on purchase that it is the boxed version of virtual DJ. I can not however access the skin resizer tool on the numark website. any ideas anyone?

If you register the Cue serial in your profile on here, you'll have access to the downloads here :)

If you registered your copy of CUE you would show as either A.) a Pro user or, B.) a limited edition user depending on what version of CUE you purchased. If your copy of CUE came with a controller, like a Total Control, you would be a limited edition user. Limited Edition users do not have full access to skins and downloads. That is something reserved for full Pro users.

It is a pro-edition and I thought as much however it is saying my serial is invalid. could this be because I've registered the serial at numark.com? it does not follow the template of xxx-xxx-xxxx either, its xxxx-xxxx-xxxx. Is this perhaps an issue to take up with the support team?

Yeah you might want to submit an e-ticket.