Forum: General Discussion - Topic: customer service

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VirtualDJ forums
General Discussion
customer service


Auteur - Sujet customer service -

jo_nantel
PRO Infinity
Member since 2009

Posté Fri 04 Dec 09 @ 10:58 am
i have a problem with my virtual dj.... So i called, i stayed 35 minutes online with no answers, i wrote emails, no answers and i went on the online chat and the only thing appearing is someone will be with you shortly for and hour and a half....nice!

spinnaJ
PRO Infinity
Member since 2004

Moderator
Posté Fri 04 Dec 09 @ 11:08 am
What is the problem with your hercules with your VDJ DJC? You can also get help fast through the forum too;)


mp3jrick
PRO Infinity
Member since 2003

Honorary Member
Posté Fri 04 Dec 09 @ 11:32 am
jo_nantel wrote :
i have a problem with my virtual dj.... So i called, i stayed 35 minutes online with no answers, i wrote emails, no answers and i went on the online chat and the only thing appearing is someone will be with you shortly for and hour and a half....nice!


The time stamp on this ticket is 10:22 am
Your ticket is now only 2 hrs old and has been answered.
We have only one phone line and chat is supported but both are subject to user volume load like anything else.

I appreciate your concern, but honestly we do our best to keep up with all three support networks and have responded as promptly as possible.

Thank you

Rick

Homeboy
PRO Infinity
Member since 2003

Support Manager
Posté Fri 04 Dec 09 @ 12:52 pm
Jo, I attempted phoning you this afternoon. If you would still like to speak to someone you can call me at 323 446 2295 x113

Thanks,

Chris

durdeesmurdee
PRO Infinity
Member since 2009

Posté Sat 05 Dec 09 @ 1:22 am
Ive gotten some help on the chat a couple of times. Maybe it was high volume those days. Cant speak for the phone.

godfirst26
Home user
Member since 2012

Posté Mon 14 Jan 13 @ 2:46 pm
How do I record Mic w/mc6000

RenegadeMacky
PRO Infinity
Member since 2012

VDJ Radio Team
Posté Mon 14 Jan 13 @ 3:05 pm
godfirst26 wrote :
How do I record Mic w/mc6000


in your Soundcard Settings (assuming you have Pro version installed and a controller) you would need to make your settings as these :

Input-Microphone
Output-Headphones : Master Ch 1&2 ,Headphones Ch 3&4
SoundCard: Pioneer DDJ Ergo Asio <-- Edit for your own Soundcard (This Is Mine) and works a charm

godfirst26
Home user
Member since 2012

Posté Mon 14 Jan 13 @ 3:07 pm
Tks I guess I have get the pro

RenegadeMacky
PRO Infinity
Member since 2012

VDJ Radio Team
Posté Mon 14 Jan 13 @ 3:14 pm
godfirst26 wrote :
Tks I guess I have get the pro


I think, (Not Sure) these settings can also be applied in Virtual DJ LE version, if that was included with your MC6000 :-)

godfirst26
Home user
Member since 2012

Posté Mon 14 Jan 13 @ 3:20 pm
Yeah that's what I'm useing

godfirst26
Home user
Member since 2012

Posté Mon 14 Jan 13 @ 3:26 pm
No option for that
Posté Mon 14 Jan 13 @ 3:30 pm
Please start your own thread or contact our support team for assistance, rather than bumping a different topic from 2009. Thanks :)