Forum: VirtualDJ Technical Support

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Sujet 10 min limit ???
IMDEDJPRO InfinityMember since 2010
Hi I pay for the monthly $19 dollar subscription and it was working fine. Recently I keep Getting cut off and a message that says there’s a 10 min limit without a license . I’m using a denon mc2000 AND I’m paying for a monthly license . Any help is greatly appreciated since I keep getting an email that says

“With Version8 is no longer a license key needed, because everything is now account related.
So please just download the V8 from here and enter your accountname and password. That's it :-)”

Posté Wed 17 Jul 19 @ 12:36 pm
It looks like your current acount to have a pro-infinity license
If you connect to VDJ using this account you wouldn't have any limitation

Monthly $19 subscription is an alternative to the one-time purchase VirtualDJ Pro Infinity

It's strange you get both at the same time

Posté Wed 17 Jul 19 @ 12:58 pm
IMDEDJPRO InfinityMember since 2010
I do connect using my acct and as mentioned it use to work fine. Now I’m getting locked after 10 mins

Posté Wed 17 Jul 19 @ 1:05 pm
djdadPRO InfinityDevelopment ManagerMember since 2005
What do you see in VirtualDJ Settings->LICENSES tab under "Current licenses" ?

Posté Wed 17 Jul 19 @ 2:13 pm
Are you perhaps trying to use a different audio config to the default controller one?

Posté Wed 17 Jul 19 @ 4:17 pm
djdadPRO InfinityDevelopment ManagerMember since 2005
With a Pro subscription or Pro Infinity, any audio setup is supported, so that cant be the issue.

Please contact Support to get further assistance on this.

Posté Thu 18 Jul 19 @ 3:44 pm