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Forum: VirtualDJ Technical Support

Sujet Music videos keep crashing VDJ - Page: 1

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I recently updated to MAC OS Catalina and VDJ just did an automatic update.
When I open the video screen for music videos, it crashes VDJ 8 and then reopens.
Is this a known error?
I have to admit, I'm now reading that a lot of people don't recommend updating to Catalina! :-(
 
Posté Thu 19 Dec 19 @ 2:15 am
I must add, when I booted my laptop a few hours ago, an update to VDJ was made. Perhaps it's this update which has a bug in it?
 
Posté Thu 19 Dec 19 @ 4:38 am
Additionally every time it crashes, I get another avatar added to the dock.
 
Posté Thu 19 Dec 19 @ 4:53 am
Can somebody please reply, I need this working for Monday night? Thanks.
 
Posté Thu 19 Dec 19 @ 1:21 pm
locoDogPRO InfinityModeratorMember since 2013
 
Posté Thu 19 Dec 19 @ 1:29 pm
Just done that! Problem still occurs.
 
Posté Thu 19 Dec 19 @ 6:08 pm
Update on this issue: just opening the video screen without anything playing causes vdj to shutdown reopen with the video screen off. When it reopens, if a track was playing, it picks up where i left off when it shutdown. When you try and reopen the video screen, after a few seconds it shuts down again and you have to reopen manually at which point it's a new session.
 
Posté Thu 19 Dec 19 @ 8:57 pm
locoDogPRO InfinityModeratorMember since 2013
you say you went back a build, which one do you have now?
 
Posté Thu 19 Dec 19 @ 9:02 pm
I've downloaded the one you posted in the comment above. I appear to have 4 of them now!
 
Posté Thu 19 Dec 19 @ 9:48 pm
locoDogPRO InfinityModeratorMember since 2013
If you blindly downloaded from the link I posted you haven't reverted you just downloaded the same recent build again.
Figure out which build you have [settings window, bottom left] and download a build earlier than that.

Also you don't have 4 you have 1 and 3 shortcuts 🤦
 
Posté Thu 19 Dec 19 @ 10:02 pm
I downloaded 5466 but it still opens as 5474.
I've just downloaded 5402 but it still opens as 5474. I'm not good with computers, obviously!
I would have thought they saved to applications but the same build keeps opening.
Do I need to uninstall VDJ altogether?
 
Posté Thu 19 Dec 19 @ 10:32 pm
Downloaded and just tried opening it and got this message.
 
Posté Fri 20 Dec 19 @ 2:42 pm
locoDogPRO InfinityModeratorMember since 2013
try dl again
 
Posté Fri 20 Dec 19 @ 2:46 pm
Same message :-(
 
Posté Fri 20 Dec 19 @ 7:01 pm
locoDogPRO InfinityModeratorMember since 2013
Last thing I can offer, delete the vdj exe [or whatever stupid name macs give exes] and run the installer for an earlier build.

@devs should the update wizard look for pulled builds and reinstall the last good build?
 
Posté Fri 20 Dec 19 @ 7:09 pm
Where do I delete the exe? The file is just named Virtual DJ 8.
Sorry but computers are not my strong point.
 
Posté Fri 20 Dec 19 @ 7:26 pm
djdadPRO InfinityDevelopment ManagerMember since 2005
 
Posté Fri 20 Dec 19 @ 7:30 pm
DJDAD that worked! Many thanks!
Thanks Locodog for your efforts.
I guess I should ignore future updates for now.
I've gone from v8.4 b5474 back to b454. Is anyone likely to investigate what was causing the video window to close VDJ down?
 
Posté Fri 20 Dec 19 @ 8:13 pm
locoDogPRO InfinityModeratorMember since 2013
The dev's know about it, 5474 has been pulled [no longer available], a crash report is never, ever ignored.
 
Posté Fri 20 Dec 19 @ 8:28 pm
Ok. That makes sense.
I've virtually had no problems with VDJ and love it for it's video player which I use every week!
Great forum for questions too!
 
Posté Fri 20 Dec 19 @ 8:30 pm
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