Forum: VirtualDJ Technical Support
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Sujet Reloop Touch Problems
i have purchased a Reloop controller, I have downloaded the drivers and the VDJ program,
it works fine apart from the touch buttons on the screen they don't work and when I touch any buttons I get a pop up message ' UPPD evaluation period has expired'
Appreciate any help please.
Posté Wed 20 May 20 @ 11:20 pm
Posté Thu 21 May 20 @ 11:55 am
That is what I thought, but can’t see anywhere to register the serial number for the UDPP drivers.
I downloaded VDJ with the Reloop driver package , the screen works apart from the touch screen buttons on the Touch controller.
Posté Thu 21 May 20 @ 1:34 pm
I didn't think they were still selling that controller any more.
Posté Thu 21 May 20 @ 1:38 pm
Posté Thu 21 May 20 @ 2:01 pm
Posté Thu 21 May 20 @ 3:11 pm
Even though the driver should take care of that, perhaps you need to manually declare it as Touch screen by doing the Calibrate in Windows https://www.virtualdj.com/manuals/hardware/reloop/touch/display/displayadvanced.html
(tip: you will probably need to do this while VDJ is running - minimize main skin - , because the screen shuts off when VDJ is not running)
Posté Thu 21 May 20 @ 6:44 pm
I just can't get the touch screen to work, I followed the link and carried out the instructions.
I am getting the white screen with the text on the Reloop screen and touch it as per text.
When I close the tablet setting screen the touch screen does not work,
tried closing VDJ and restarting it makes no difference.
Posté Fri 22 May 20 @ 9:52 am
I managed to get the touch screen to work on the Reloop controller.
I deleted the UPDD drivers and the VDJ program, I reinstalled the VDJ program and driver package from the Reloop website,
the screen worked fine, i get a message in the VDJ programm ' Drivers for the Reloop are not installed, would you like to install them now'
I clicked yes after installing them and the touch screen stopped working, I repeated the process of deleting and reinstalling and the touch screen works again.
So basically when I install the UPDD drivers the touch screen stops working, I haven't installed them and it all works fine, apart from the warning box
for the installation of the drives keep appearing in VDJ and have to keep selecting no.
Am I missing something here?
Posté Sun 24 May 20 @ 4:22 pm
Posté Mon 25 May 20 @ 11:34 am
Yes I contacted Reloop support , awaiting a reply.
Posté Mon 25 May 20 @ 1:12 pm
I upgraded my laptop from Windows 8.1 to Windows 10, everything works fine now.
Posté Sun 07 Jun 20 @ 10:45 am
I also have the same problem with my MacBook Pro.
I didn‘t try to uninstall the UPDD driver yet but this I do next.
The touch screen is „flashing“ when system runs and try to airplay the touch screen. Touch and visual Funktion do not work.
Could it be the same problem??
My Mac runs with newest OS software.
Posté Tue 21 Jul 20 @ 7:11 am
At this point, after nearly one week, I‘ve to say that unit sucks!
What about support or any other help from Reloop/VDJ the developer side for those many issues on customers side!?!?!?
Posté Tue 21 Jul 20 @ 7:07 pm