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Forum: VirtualDJ Technical Support

Sujet I need help

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i cant open any settings dialog or rightclick menues
VDj is getting stuttering and framedrops
since the last update plz help
 
Posté Thu 14 Jan 21 @ 4:40 pm
hi mate.
it's better to roll-back to the last working build (in my case the b5949 working perfect)
I get plenty of problems since the last update.
regards, aku
 
Posté Thu 14 Jan 21 @ 5:12 pm
thank you where can i download an older version?
 
Posté Fri 15 Jan 21 @ 5:37 pm
Doubt that helps...
And sort of counter productive, since later releases have important things ...

Maybe try update graphic drivers etc instead.
What us your current computer specs?
 
Posté Fri 15 Jan 21 @ 6:41 pm
Rune (dj-in-norway) wrote :
Doubt that helps...
And sort of counter productive, since later releases have important things ...

Maybe try update graphic drivers etc instead.
What us your current computer specs?


That can help a lot and the b5949 is not so old, june 2020.
I don't see where is counter productive with a build few months older.
Like he say since the last update he get those troubles, i'm in the same case, i have several problems from jogwheel to sound dropping and interface freezing etc... and i have a really good computer.
i remember last year i had several problem with a build, crashes, sound distortion etc... and no problems with a old build.
regards, Aku
 
Posté Fri 15 Jan 21 @ 7:44 pm
user9499262 wrote :
thank you where can i download an older version?

Hello.
Here there's various old version from 2020.
regards, Aku
https://www.virtualdj.com/download/build.html
I update this message in accordance with groovindj link :)
PS: don't forget to deactivate the Check-Update function ;)
 
Posté Fri 15 Jan 21 @ 7:46 pm
 
Posté Fri 15 Jan 21 @ 7:59 pm
i tried older versions
problem still there
Pc is very new GPU drivers new as well
AMD Ryzen 7 x3700
RTX 2060 Super
16GB Ram

i did reset all settings problem still there
maybe VDJ dont like the newest Windows 10 Update?!
 
Posté Fri 15 Jan 21 @ 8:56 pm
cant quite see any logic to it..
Should work fine, and using Ryzen and RTX myself as well.. . (although not same combo, have Ryzen on laptop, RTX on desktop)

Is it some custom made user skin perhaps?
And can always try disable math engine in settings just to rule that out.

 
Posté Fri 15 Jan 21 @ 10:47 pm
thank you
I tried turn off Math engine off/ from GPU to CPU still same problem
i realized the issue happens when i run other stuff on the PC nearby
can be firefox etc but it happens too when i run OBS which i use for streaming with VDJ
feels like PC fully occupied
but the CPU usage looks ok RAM ok GPU ok
 
Posté Fri 15 Jan 21 @ 11:06 pm
When it happens or when running all these apps, click CTRL ALT DEL
and check if any of them are eating up all the resources of the computer.. .

Or blocking something. You kind said you already looked, but try reproduce and keep an eye on it.
Maybe some rogue background app or something that kicks in

Can also use this tool, that can be good at spotting troublesome apps or processes :
https://www.resplendence.com/latencymon

Although sometimes it can be tricky to pinpoint what..
Other likely candidates are Dell or other brands "bloatware" such as Game Enhancer, Background update etc.


And you can also try right-clicking the VirtualDJ icon and choose run with Nvidia.
(if you have a secondary crap GPU, if its a laptop...)
 
Posté Fri 15 Jan 21 @ 11:13 pm
user9499262 wrote :
thank you
I tried turn off Math engine off/ from GPU to CPU still same problem
i realized the issue happens when i run other stuff on the PC nearby
can be firefox etc but it happens too when i run OBS which i use for streaming with VDJ
feels like PC fully occupied
but the CPU usage looks ok RAM ok GPU ok


look like a conflict between the graphics cards when you launch vdj, i don't remember exactly, there's a option in the nvidia driver panel to select which application you can launch with the nvidia gpu or the integrated gpu.
on my old pc i have that kind of conflict with vdj, i remember i selected by default the integrated gpu.
Try to copy your vdj folder to an external hdd, then unistall everything and remove manually the rest of vdj data.
Do a fresh installation and copy first from your backup folder the Playlist folder and the database.xml to the new and fresh folder of vdj. don't copu the settings.xml, maybe your problem come from there.
I have a Ryzen 5 with the vega 8 gpu, work fine.
regards, aku
 
Posté Mon 18 Jan 21 @ 4:15 pm


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