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Forum: VirtualDJ Technical Support

Sujet cant login to virtual dj software
septibHome userMember since 2011
i canot login in virtual dj 2021, just downloaded...where can i attach some pictures? ...please help

when i hit login it goes here https://live.virtualdj.com/live/sm_connect.php?s=ggy8WjNrVYUSepBiS5 ... but nothing`s happend

i another problem...trying to activate my Hercules DjControle Impulse 200 with controler key from back and it say it is invalid key
 

Posté Sat 13 Nov 21 @ 6:34 pm
if you're only using the home version you don't need to log in.

The log in process is only required if you have a license (it checks which type). You'll need to buy a license if you want to use your controller.

 

Posté Sat 13 Nov 21 @ 8:09 pm
septibHome userMember since 2011
if i will not login after some minutes my controler stop working and it say i will lose some buttons/functions...than i need to restart my virtual dj software..

how can i identify my self if i cannot login? if i buy a liceence it will be only in my website account, and if i cannot login to vdj software the liccence will not shown there...

and vdj software say: " We can let you useit for free for a while, but we need to know who you are"

so?
 

Posté Sat 13 Nov 21 @ 8:26 pm
locoDogPRO InfinityModeratorMember since 2013
 

Posté Sat 13 Nov 21 @ 9:20 pm
septibHome userMember since 2011
there is no such help there...and another problem why cannot activate my controller Hercules DJControl Impulse 200 with the key from the back of controller?

and how is free form home use if i have 29 days left for activation ?
 

Posté Sun 14 Nov 21 @ 7:39 am
From what I can see online, the Inpulse 200 is supplied with djuced software, so if there's a code on the unit, it won't be for VirtualDJ.

The home version is free (to use without controller), but if you wish to use a controller then you need to buy a license or a monthly subscription.

Not being able to log in is often caused by the user having previously used a cracked version of VDJ on their system. If this is the case then you will need to use the cleanup tool:

For PC:
https://drive.google.com/file/d/0B379w5vt4TjjeG1BQXcyV2JySkk/view?usp=sharing

For Mac:
https://drive.google.com/file/d/171R7CO6pB7n5-zE8Up-H-e2R9FFHswki/view?usp=sharing

 

Posté Sun 14 Nov 21 @ 1:13 pm