Forum: PC Version Technical Support - Topic: No sound out of headphone

I've been using the Hercules RMX panel for 2 weeks now, but there's 1 problem with it. When I plug in the headphone on the top of the panel, or even at the front, no sound comes out of it.

So i cant prelisten any song, I have to do everything by feeling, which obviously sucks. I have tried everything but it simply doesn't work.

So can anyone please help me..

What sound settings are you using in the config menu in VDJ?

and have you got the latest driver package from the hercules website or are you using the ones of the installation disc.

You can get the latest drivers form here

This caught me out with the RMX a while back, in your sound setup you are likely to have it set to Output: Single output, Soundcard: RMX. Change the output to headphones.

Denzel

My settings are:
output -> headphones
soundcart -> 4.1
where the master sound comes out of my speakers plugged into my pc

I just need to prelisten the songs, but i guess the connection of the headphone is busted or somekind
and yes ive downloaded the latest driver

Are you running in ASIO or WDM mode?

WDM

Do not select the 4.1 soundcard option. Select the RMX option. Also, make sure you have auto headphone selected in the options tab in the config menu.....

yes, but then the sound only comes out of my headphone and not my speakers

In the RMX control panel, are both channel volume sliders all the way to the top, or not muted!

Can you post a image of your setting in the Sound setup tab

Did you try using the 1/4 inch jacks on the RMX?

No everything works fine, I just cant prelisten. Maybe its the connection thats busted.

OK,,try one last thing please..there are two jacks for headphone use on the RMX..try the top one, then the bottom....by default if you plug into the top..the front turns off....

Nope, doesn't work either
thnx for the help anyway

I'll just work without it

disable the crossfader in your settings

I spoke with hercules on this, you need to go to your Herculese control icon and you HAVE to run ASIO mode, you can not run it in WMD mode. And I had to disable my other sound card as well. They said that in some cases you have to do that. Good Luck!

Aha , just read this thread again and paying attention now! If you had the output set to 4.1 and the soundcard set to your systems standard sound device then no sound is being fed to the RMX. You have two options:
1. Unplug your speakers from your system and plug them into the outputs of the RMX instead (you may need adapters whatever to make them fit), and then in your output tab select soundcard:RMX outputchannels:Master 1/2 - Headphones 3/4.

2. Alternatively if for some reason you want to keep you speakers coming from your system, in the soundcard setup choose 2 cards, select your system's soundcard as as the first one, and then the rmx as the second. Warning about this method is that when you select two cards, I don't think you can then dictate which channels are used as output on the RMX (I cant find any settings to change this) so the headphone preview will be coming out of the main channel 1/2 output on the RMX instead of the proper headphone out.

Give this and go and let me knoe how you get on.

Denzel

I personally have experimented with doing this and I'm going to tell you this right now, having your PC speakers that are plugged in to your PC/Laptop playing the music while using your headphones to preview will not work. I've tried every setting and for some reason the RMX will not play nice. My recommendation is to get a cheap set of studio speakers to plug into the 1/4, RCA outputs on the RMX.