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Forum: VirtualDJ 8.0 Technical Support

Sujet Cant Log In - Page: 1

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everytime i try to log in it wont let me. ive tried my virtualdj,microsoft and google ids and it keeps saying that i cant connect to virtualdj servers. ive rebooted my computer,ive logged out of vdj 7 and still nothing
 

Posté Sun 11 May 14 @ 3:09 pm
 

Posté Sun 11 May 14 @ 3:11 pm
tc1oooPRO InfinityMember since 2011
I never take my gig laptop online, so I can't register it :(
 

Posté Sun 11 May 14 @ 3:13 pm
 

Posté Sun 11 May 14 @ 3:29 pm
i tried it with my vdj id and nothing......
 

Posté Sun 11 May 14 @ 4:07 pm
Try changing your password and trying again.

If not you may have to contact SUPPORT
 

Posté Sun 11 May 14 @ 4:08 pm
You have to delete everything Serato, lmmfao!! Im playing, do what Dan said and it should work.
 

Posté Sun 11 May 14 @ 4:10 pm
apopsisdjPRO InfinitySenior staffMember since 2003
bigicedog wrote :
i tried it with my vdj id and nothing......


Password is case sensitive.
 

Posté Sun 11 May 14 @ 4:46 pm
tried it all. even changed my password
 

Posté Sun 11 May 14 @ 5:20 pm
Are you able to log out of the website and log back in?

It should be exactly the same information.
 

Posté Sun 11 May 14 @ 5:21 pm
Did you add your MS or Google IDs to your account and try to log in using those?
 

Posté Sun 11 May 14 @ 5:22 pm
so when i try to log in with my vdj id i get this

 

Posté Sun 11 May 14 @ 5:44 pm
and when i log in using my google id i get this
 

Posté Sun 11 May 14 @ 5:45 pm
and i dont get it cause obviously if im cont connected to the internet i wouldnt be able to be here.........
 

Posté Sun 11 May 14 @ 5:46 pm
Did you get a firewall warning when you first loaded the software?

If you have a firewall Virtual DJ would of asked for permission to go onto the internet. If you refused that then this is what the problem is.
 

Posté Sun 11 May 14 @ 5:46 pm
Make sure that you don't have any curious firewall blocking VDJ from accessing the internet.
 

Posté Sun 11 May 14 @ 5:49 pm
nope no firewall warning
 

Posté Sun 11 May 14 @ 5:56 pm
Maybe this is the solution for you:
dj-in-norway wrote :
tc1ooo wrote :
I never take my gig laptop online, so I can't register it :(



just contact support and we'll sort that with a special solution for that ;) ,
http://www.virtualdj.com/contact/index.html


 

Posté Sun 11 May 14 @ 5:57 pm
It certainly sounds like something (probably a firewall) is blocking VDJ from accessing the internet.

Do you have windows Firewall enabled or anything similar.
 

Posté Sun 11 May 14 @ 5:59 pm
I've got the Windows Firewall on and it didn't/doesn't affect VDJ 8 here.
 

Posté Sun 11 May 14 @ 6:01 pm
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