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Forum: VirtualDJ Technical Support

Sujet song title causing crash

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Program crashes when song title effect is switched on since last 2 updates
 

Posté Mon 03 Jul 17 @ 5:05 pm
djdadPRO InfinityDevelopment ManagerMember since 2005
Any chance to reproduce the crash while you are online, so that the crash report gets uploaded to our server ?
 

Posté Tue 04 Jul 17 @ 3:51 am
djdad wrote :
Any chance to reproduce the crash while you are online, so that the crash report gets uploaded to our server ?


Hi, Not sure I understand what you mean, while I am online

 

Posté Wed 05 Jul 17 @ 3:20 pm
Try to make it crash while connected to internet. A crashreport will be sent to Atomix then so they could look into what is causing it.
 

Posté Wed 05 Jul 17 @ 5:31 pm
AdionPRO InfinityCTOMember since 2006
 

Posté Wed 05 Jul 17 @ 5:47 pm
MrJackson2014 wrote :
Try to make it crash while connected to internet. A crashreport will be sent to Atomix then so they could look into what is causing it.


That's what I thought it meant. I am always connected to the internet while using the software. I'll try it now.

 

Posté Thu 06 Jul 17 @ 2:52 pm
Ok just started title. video screen frozen. A few seconds later program also froze. Hopefully this data has uploaded.
 

Posté Thu 06 Jul 17 @ 2:54 pm
 

Posté Thu 06 Jul 17 @ 3:42 pm
djdadPRO InfinityDevelopment ManagerMember since 2005
No, data has not been uploaded, because you are not experiencing a VirtualDJ crash but a Windows one (freeze), so clueless of what could be wrong on your side.
Can you delete the native-title.ini file from /VirtualDJ/Plugins folder and try again ?
How exactly do you enable Title FX ? Do you enable it manually when you start VirtualDJ or automatically as Visualisation for audio files ?

Do you have any issues with any other Video Effects like "Text" ?

Updating your graphics card driver would be also a good idea
 

Posté Fri 07 Jul 17 @ 5:25 am
djdad wrote :
No, data has not been uploaded, because you are not experiencing a VirtualDJ crash but a Windows one (freeze), so clueless of what could be wrong on your side.
Can you delete the native-title.ini file from /VirtualDJ/Plugins folder and try again ?
How exactly do you enable Title FX ? Do you enable it manually when you start VirtualDJ or automatically as Visualisation for audio files ?

Do you have any issues with any other Video Effects like "Text" ?

Updating your graphics card driver would be also a good idea


Hi DJDad, Thanks for your help so far. I have deleted native-title.ini and tried again. Same problem happening. All other plugins work fine. I enable Title FX manually. My graphics card driver is up to date.

 

Posté Fri 07 Jul 17 @ 8:36 am
Just a heads up. It's definitely not a video card issue. I have uninstalled card and reinstalled using the latest drivers and this made no difference. It's a radeon 7 card, not top of the range by any means, but perfectly capable of handling VDJ.

I'm going to attempt with an earlier version see if that makes a difference. Probably not, else other people would have the same issue.

This didn't work.
 

Posté Fri 07 Jul 17 @ 9:02 am
ok, after removing "native_title.ini" and restarting, I noticed that the program didn't replace it.

I have retrieved it and had a look at it and the contents are as follows:

[autoparams]
Slider Position 0=4095
Slider Delay 1=1210
Slider Duration 2=1862
Slider Style 3=4095
Custom FontStyle
5=0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000Switch Show Cover 6=1


is anyone else's the same, or is there something wrong here?
 

Posté Fri 07 Jul 17 @ 9:18 am
It should replace it when you restart the effect. close VDJ, delete the current .ini then restart VDJ and try to use the effect.
 

Posté Fri 07 Jul 17 @ 10:20 am
djdadPRO InfinityDevelopment ManagerMember since 2005
reason why not re-generating the ini file is that VDJ never manages to close properly after using the Text FX(since you got the Windows crash), so this info doesnt help much.
 

Posté Fri 07 Jul 17 @ 11:40 am


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