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Forum: VirtualDJ Technical Support

Sujet Payment.
I didn't have quite enough funds on my account and never took off a payment.. Do they come back again to try as I have money now to pay it?
 
Posté Wed 22 May 19 @ 7:53 am
locoDogPRO InfinityModeratorMember since 2013
Posté Mon 25 Mar 24 @ 8:22 pm[ selected best answer by locoDog on Mon 25 Mar 24 @ 9:23 pm ]
AdionPRO InfinityCTOMember since 2006
Looks like the payment went through fine and your account is good :)
 
Posté Wed 22 May 19 @ 8:14 am
Where do I go to make my payment of $19.99 because I changed my card
if you can call me I like to speak to someone and thank you
 
Posté Fri 05 Mar 21 @ 12:23 pm
 
Posté Fri 05 Mar 21 @ 12:28 pm
I"m worried to I'm not going to be able to mix how I like to, so please someone contact me by phone
 
Posté Fri 05 Mar 21 @ 12:46 pm
SalseroSam wrote :
I"m worried to I'm not going to be able to mix how I like to, so please someone contact me by phone


Go here
https://www.virtualdj.com/users/licenses.html
And click "UPDATE" to change

UPDATE->ACCOUNT DETAILS & PAYMENT METHODS -> ADD PAYMENT METHOD.
 
Posté Fri 05 Mar 21 @ 1:50 pm
I need to change a credit card and i cannot find out how or where to do so.
 
Posté Thu 01 Apr 21 @ 9:26 am
DJ Bishop Jr wrote :
I need to change a credit card and i cannot find out how or where to do so.


Go here
https://www.virtualdj.com/users/licenses.html
And click "UPDATE" to change

UPDATE->ACCOUNT DETAILS & PAYMENT METHODS -> ADD PAYMENT METHOD.
 
Posté Thu 01 Apr 21 @ 9:40 am
vstsk520PRO SubscriberMember since 2021
I tried to buy the $19 subscription and after I put in my card info it tells me my order can not be accepted and to contact you so im doing so now I'd like to spend my money on you so please get back to me thank you
 
Posté Wed 02 Jun 21 @ 10:36 pm
user23717394 wrote :
I tried to buy the $19 subscription and after I put in my card info it tells me my order can not be accepted and to contact you so im doing so now I'd like to spend my money on you so please get back to me thank you


Contact Support Team here:
https://www.virtualdj.com/help/ and click Contact Us at the popup
 
Posté Thu 03 Jun 21 @ 11:08 am
what happened you got mess me up today i missing but i looked my bank not show up pay the bill here yet the stuff is gone geez i need to bring it back to normal i can't find it bill of the month
 
Posté Sun 28 Jan 24 @ 12:54 am
jordyy7PRO SubscriberMember since 2020
I stopped auto transaction and y’all still took my money
 
Posté Tue 30 Jan 24 @ 12:23 am
Hello, my name is, Dj.Wizz

I would like to know why did I had to pay two payments for the month of March May March 8, 2024 march 13, 2024
 
Posté Mon 25 Mar 24 @ 8:14 pm
locoDogPRO InfinityModeratorMember since 2013
 
 Selected as best answer Posté Mon 25 Mar 24 @ 8:22 pm
DJpedromac84 wrote :
I didn't have quite enough funds on my account and never took off a payment.. Do they come back again to try as I have money now to pay it?


 
Posté Sat 03 Aug 24 @ 11:09 am
I Madi my $19.00 Payment with a new Visa card still can not use virtual Dj
 
Posté Sat 03 Aug 24 @ 11:25 am
We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance. what i do
 
Posté Fri 04 Oct 24 @ 6:14 pm
Contact them for asistance.
 
Posté Fri 04 Oct 24 @ 6:35 pm
I want to do auto pay for my subscription
 
Posté Tue 05 Nov 24 @ 10:53 pm
locoDogPRO InfinityModeratorMember since 2013
@georgewaller

see the first reply,
locoDog wrote :
Contact Support Team here:
https://www.virtualdj.com/help/ and click Contact Us at the popup

We don't deal with billing on the open forum.


For safety we don't deal with billing on the open forum, I'm not saying you'd do this but I've seen people post by far too much information about their bank details [fortunately it was seen and redacted by mods in minutes].

That's why billing is something only private support deals with.
 
Posté Wed 06 Nov 24 @ 12:15 am