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Forum: VirtualDJ Technical Support

Sujet: a problem connected login vdj help please
Hello to you.

I have a connection problem on the identification.
I launch my virtual dj I try to connect they tell me:
"unable to connect to the servers please check to have an internet connection" (I changed everything but it still does not work it's been 2 days that I am looking for solutions I even tried to connect by internet identification and the page does not load (blocking ads does not want and I even disabled my firewall) still no change I would really need help from the community please.

Thank you.
 
Posté Mon 07 Oct 24 @ 3:16 pm
Support Staff wrote :
something is blocking VirtualDJ from connecting likely.
If you can not connect (and its not something else, like wrong password).

If you already tried the tool [ For PC: For Mac: ], then check your firewall etc..
If unsuccessful you can contact Support Team here, so they can help you with remote access
https://virtualdj.com/help/
 
djdad wrote :
Support Staff wrote :
something is blocking VirtualDJ from connecting likely.
If you can not connect (and its not something else, like wrong password).

If you already tried the tool [ For PC: For Mac: ], then check your firewall etc..
If unsuccessful you can contact Support Team here, so they can help you with remote access
https://virtualdj.com/help/


I am on Windows and yes thank you I contacted the service
 
Hello I have tried to log in but account locked kindly assist
 
same issue.
checked all my settings.
not blocked by a firewall.
lets me login here but not in VDJ software. says i dont have an account when i have.
tried mixxx my backup software to do my set and thats not working either and saying no internet connection when i have.
so seems something is stopping me from doing my set.
VDJ not letting me login MIXXX not letting me to connect to my stream saying no internet.