I have just brought a copy of Virtual dj of somebody on ebay & i need to get the serial number transfered so i can download updates. They say theyve contacted Herculeas but im still getting the messgae telling me that the serial is still in use.
How can i get this reset so i can get the upgrades & that it is registered to me?
Thanks
Tony
How can i get this reset so i can get the upgrades & that it is registered to me?
Thanks
Tony
Posté Sat 28 Apr 07 @ 9:06 pm
sbangs
im very sorry to tell you this but you have been sold an ilegal version , probaly by a con man you cannot transfer a licence in this way
if it is a console disk this cannot be sold either its a personal licence
it will be nessary to buy vdj pro if you wish to use the console with vdj
if it is a console disk this cannot be sold either its a personal licence
it will be nessary to buy vdj pro if you wish to use the console with vdj
Posté Sat 28 Apr 07 @ 10:35 pm
I think you may have miss interprited me, i have the MK2 console, the printed Hercules disk with serial number on front & user manual. In the manual it says the disk can be transfered onto another pc as the previous owner takes it all off their system.
under License page 24/26-user manaul
Paragraph 1 Transferre of the license IS PERMITED , provided that the transferor does not retain or copy of the software and the transferee accepts to be bound by the terms & agreements of the present Agreement.
The software & console are all legit, I can provide serial numbers etc for the hardware. There must be somebody who i can talk to?
Thanks
under License page 24/26-user manaul
Paragraph 1 Transferre of the license IS PERMITED , provided that the transferor does not retain or copy of the software and the transferee accepts to be bound by the terms & agreements of the present Agreement.
The software & console are all legit, I can provide serial numbers etc for the hardware. There must be somebody who i can talk to?
Thanks
Posté Sun 29 Apr 07 @ 11:47 pm
DJ Marcel_1
Sounds like he has a point.
Posté Mon 30 Apr 07 @ 12:50 am
DJ-ALF
TONYVIBE wrote :
There must be somebody who i can talk to?
Yes, you can contact e-service and ask for help, we cannot help you here more.
Posté Mon 30 Apr 07 @ 1:25 pm
GaryBr
A legal contract has to be fair and should not be more beneficial to one party, or it will not stand in a court of law if challenged.
Obviously copyrighted material (software / cd's etc) does present problems, but as long as the software has been removed from the initial computer as stated, then as your terms and conditions state, it is possible to transfer the software.
For example, if it wasn't possible to do this, and you legally changed your name, who would all your software, music etc belong to?
Gary.
Obviously copyrighted material (software / cd's etc) does present problems, but as long as the software has been removed from the initial computer as stated, then as your terms and conditions state, it is possible to transfer the software.
For example, if it wasn't possible to do this, and you legally changed your name, who would all your software, music etc belong to?
Gary.
Posté Tue 01 May 07 @ 2:49 pm
This company has the worst technical support ever & they are just trying to fob me off now. Is somebodyu gonig to sort my license out or have i got to seek advice? It clearly staes in your manual that the license is transferable so why will you not transfere it to me? This is a copy of the mail i have had woth your technial support.
PS have any of you tried ringing the 0207 technical support number in the manual? What a joke that is, i spent all last night doing it with no answer!!! The service is terrible that i am experiancing.
Date: Mon 30 Apr 07 @ 18:50:33
Customer: TONYVIBE
Message:
I have just brought my dj console mkII of somebody but the serial is still registered to him on here & i can not input my details. How can i get it changed over so it is all registered to me? I have the driver disk, manual & mkii console & the serial is already registered.
Thanks
--------------------------------------------------------------------------------
Date: Mon 30 Apr 07 @ 18:56:23
Staff
Message:
Hi,
We apologize but the licence of Virtual DJ is not transferable. So you have to use the login of the first owner for download and support
Sincerely
--------------------------------------------------------------------------------
Date: Mon 30 Apr 07 @ 22:48:43
Customer: TONYVIBE
Message:
In the manual it says the disk can be transfered onto another pc as long as the previous owner takes it all off their system.
under License page 24/26-user manaul
Paragraph 1 Transferre of the license IS PERMITED , provided that the transferor does not retain or copy of the software and the transferee accepts to be bound by the terms & agreements of the present Agreement.
So why does it say in the manual that you can & as quoted above?
Thank you
--------------------------------------------------------------------------------
Date: Mon 30 Apr 07 @ 22:54:27
Staff
Message:
Please Contact Hercules support.
--------------------------------------------------------------------------------
Date: Mon 30 Apr 07 @ 23:50:30
Customer: TONYVIBE
Message:
They told me to contact virtual DJ.
Look i just want my license transferred to my details, I can email receipt to show that i purchased it, ive supplied serial number, ive stated a paragraph from YOUR manual stating that the license is transferable?
Why is it all so much hassle?
How do i get this resolved? The license is clearly transferable as stated in your manual, so if your going to pass the buck at this stage you at least need to tell me who i need to speak to & what i need to do to get my license transfered so they do not direct me back to you again?
Thank you.
--------------------------------------------------------------------------------
Date: Tue 01 May 07 @ 21:26:03
Customer: TONYVIBE
Message:
hello are you going to just ignor my last mail? Or is somebody going to advise me as it clearly states in your manual that the license is transferable.
As you can see they told me to contact Herculeas support which i done in the first place who told me to contact virtual DJ? I just want to use my equipment that i have purchased legitly?
PS have any of you tried ringing the 0207 technical support number in the manual? What a joke that is, i spent all last night doing it with no answer!!! The service is terrible that i am experiancing.
Date: Mon 30 Apr 07 @ 18:50:33
Customer: TONYVIBE
Message:
I have just brought my dj console mkII of somebody but the serial is still registered to him on here & i can not input my details. How can i get it changed over so it is all registered to me? I have the driver disk, manual & mkii console & the serial is already registered.
Thanks
--------------------------------------------------------------------------------
Date: Mon 30 Apr 07 @ 18:56:23
Staff
Message:
Hi,
We apologize but the licence of Virtual DJ is not transferable. So you have to use the login of the first owner for download and support
Sincerely
--------------------------------------------------------------------------------
Date: Mon 30 Apr 07 @ 22:48:43
Customer: TONYVIBE
Message:
In the manual it says the disk can be transfered onto another pc as long as the previous owner takes it all off their system.
under License page 24/26-user manaul
Paragraph 1 Transferre of the license IS PERMITED , provided that the transferor does not retain or copy of the software and the transferee accepts to be bound by the terms & agreements of the present Agreement.
So why does it say in the manual that you can & as quoted above?
Thank you
--------------------------------------------------------------------------------
Date: Mon 30 Apr 07 @ 22:54:27
Staff
Message:
Please Contact Hercules support.
--------------------------------------------------------------------------------
Date: Mon 30 Apr 07 @ 23:50:30
Customer: TONYVIBE
Message:
They told me to contact virtual DJ.
Look i just want my license transferred to my details, I can email receipt to show that i purchased it, ive supplied serial number, ive stated a paragraph from YOUR manual stating that the license is transferable?
Why is it all so much hassle?
How do i get this resolved? The license is clearly transferable as stated in your manual, so if your going to pass the buck at this stage you at least need to tell me who i need to speak to & what i need to do to get my license transfered so they do not direct me back to you again?
Thank you.
--------------------------------------------------------------------------------
Date: Tue 01 May 07 @ 21:26:03
Customer: TONYVIBE
Message:
hello are you going to just ignor my last mail? Or is somebody going to advise me as it clearly states in your manual that the license is transferable.
As you can see they told me to contact Herculeas support which i done in the first place who told me to contact virtual DJ? I just want to use my equipment that i have purchased legitly?
Posté Tue 01 May 07 @ 9:31 pm
sbangs
i am sorry to hear of the problem , im sure it will be solved soon so dont worry:)
just a thought do you know the username of the other user?
perhaps if you emailed support that it might help.
they will reply when possible they get many requests for help which must be answered aslo.
as to the phone line the support number is provided by hurcules
so they are responsible for the quality of that.
regards
Simon
just a thought do you know the username of the other user?
perhaps if you emailed support that it might help.
they will reply when possible they get many requests for help which must be answered aslo.
as to the phone line the support number is provided by hurcules
so they are responsible for the quality of that.
regards
Simon
Posté Tue 01 May 07 @ 10:32 pm
no i dnt know the user name, all i have is there real name, addresse, & the equipment including the disk with key code. I have mailed technical as you can see by above but i am still getting no where? Why will they not just reset the account from the serial number & let me log in vi the serial number only? As i have said if they want prof of purchase i can supply it.
Thanks for the response Simon but i'm getting frustraited.
Thanks for the response Simon but i'm getting frustraited.
Posté Wed 02 May 07 @ 1:30 am
sbangs
http://www.virtualdj.com/contact/step2b.html
use your serial number to recover your login here.
use your serial number to recover your login here.
Posté Wed 02 May 07 @ 10:24 am
Thanks mate but thats the problem i have, the guy i brought it off has not changed the login details so its still his details, so in effect he has broken the contract by selling the software & console onto me, but not changing the account details over to me. What can i do? Can some one your end not reset it our override it so i can input my details?
Thanks
Thanks
Posté Wed 02 May 07 @ 4:04 pm
TopHouse
It seems apparent to me that this guy has a disk with a serial number, therefore I would say it's safe to assume it's genuine. It's obvious this guy is making the effort here and has gone through the right channels AND since he has quoted the terms of his version of his licence re transfers it seems to me that VirtualDJ is giving him a hard time! Jeez, I've seen people on here admitting they have cracked versions being treated better!
Come on VDJ, Do the right thing!
Come on VDJ, Do the right thing!
Posté Wed 02 May 07 @ 9:27 pm
DJ-ALF
I don't think that anyone is having hard time. The previous user of that license MUST contact VDJ support and give all information.
Posté Wed 02 May 07 @ 11:52 pm