HVDJ
High spec laptop, hc4500 15 minutes ago a song sounded weird went in and out, then all of a sudden program froze and wouldn't restart no matter what I did. Had to restart laptop and use different USB cable to get it going again.
Controller said disconnected and froze on both sides.
The asio denon program on my desktop when clicked it showed that it was not running even though it was.
Did a fresh restart again now shows:
Using asio version: 1.01
512 sample 11ms
44.1khz
16bit
I have 4 more hours to go, any suggestions to help?!
Hc 4500 has newest firmware, using asio driver version
Controller said disconnected and froze on both sides.
The asio denon program on my desktop when clicked it showed that it was not running even though it was.
Did a fresh restart again now shows:
Using asio version: 1.01
512 sample 11ms
44.1khz
16bit
I have 4 more hours to go, any suggestions to help?!
Hc 4500 has newest firmware, using asio driver version
Posté Fri 25 Oct 13 @ 3:24 pm
tayla
Well it sounds like you may have cured one of the problems with changing the usb cable, other thing I can think of is the socket(s) on the wall you are using are in the same ring main as the pubs chillers or pumps and are tripping your gear when they kick in, had the same problem at a venue I did until I realised what was going on.
If possible and depending if your carrying back up cd's change over to another socket for your sound and laptop.
Hope everything runs ok for the rest of the night for you.
If possible and depending if your carrying back up cd's change over to another socket for your sound and laptop.
Hope everything runs ok for the rest of the night for you.
Posté Fri 25 Oct 13 @ 5:16 pm
HVDJ
Problem not solved! Tried to install asio 2.20 and stopped, tried 2.21 stopped on the first song.
I am at an event now can someone please give me an idea. New venue new power don't think it's the power.
I am at an event now can someone please give me an idea. New venue new power don't think it's the power.
Posté Sat 26 Oct 13 @ 6:14 pm
the SOUND INSURGENT
Please say your using a backup rig!?!?!?
Posté Sat 26 Oct 13 @ 6:58 pm
HVDJ
Ok..... I think I finally got it. Asio 2.22 installed, no issues so far n
Posté Mon 28 Oct 13 @ 6:23 pm
HVDJ
Unfortunately it happened again. I had an automix going and the music stopped. I was able to drag a song in the program although nothing would play when clicking play both on the controller and the laptop itself.
When adding the new song it did not come up on the controller, it was frozen. After restarting the program it still didn't fix, I had to turn off the controller and replug it in before it would work.
I cannot do events with the chance of the program freezing randomly.
Can someone from virtual Dj support please help me solve this problem.
When adding the new song it did not come up on the controller, it was frozen. After restarting the program it still didn't fix, I had to turn off the controller and replug it in before it would work.
I cannot do events with the chance of the program freezing randomly.
Can someone from virtual Dj support please help me solve this problem.
Posté Tue 05 Nov 13 @ 12:30 am
djdad
Have you tried to set the jogwheels to CD mode instead of Vinyl ? (setting in Config-->Options )
What is your Operating system, and which drivers do you currently have installed ?
Do you use USB 3.0 ports ? Have you tried with a USB 2.0 one (if available in your computer) or a USB 2.0 powered hub ?
What is your Operating system, and which drivers do you currently have installed ?
Do you use USB 3.0 ports ? Have you tried with a USB 2.0 one (if available in your computer) or a USB 2.0 powered hub ?
Posté Tue 05 Nov 13 @ 1:24 am
djjohnnyrox
Are your usb ports set to go into sleep mode?
Posté Tue 05 Nov 13 @ 8:25 am
HVDJ
Thank you for your suggestion.
I am using windows 7 and a USB 2.0 hub
I unchecked "allow this computer to turn off this device to save power" in my device manager for all of my USB ports.
Under Power Options, Advanced Settings I disabled "USB selective suspend settings".
Is this what you were referring too?
Is it bad that I changed these settings?
I am using windows 7 and a USB 2.0 hub
I unchecked "allow this computer to turn off this device to save power" in my device manager for all of my USB ports.
Under Power Options, Advanced Settings I disabled "USB selective suspend settings".
Is this what you were referring too?
Is it bad that I changed these settings?
Posté Tue 05 Nov 13 @ 8:47 am
Jason K
HVDJ wrote :
Thank you for your suggestion.
I am using windows 7 and a USB 2.0 hub
I unchecked "allow this computer to turn off this device to save power" in my device manager for all of my USB ports.
Under Power Options, Advanced Settings I disabled "USB selective suspend settings".
Is this what you were referring too?
Is it bad that I changed these settings?
I am using windows 7 and a USB 2.0 hub
I unchecked "allow this computer to turn off this device to save power" in my device manager for all of my USB ports.
Under Power Options, Advanced Settings I disabled "USB selective suspend settings".
Is this what you were referring too?
Is it bad that I changed these settings?
That's how it should be set, so you're right.
Try different ports on the pc. I have a buddy who runs a laptop with all usb 3.0 ports. The controller will only work on one of them.
Could be a driver conflict. Go to device manager and disable everything you absolutely don't need. CD Drives/Bluetooth/wifi and what not.
If all else fails ditch the controller and finish the gig with just the laptop if you can.
Posté Tue 05 Nov 13 @ 3:45 pm
HVDJ
Thank you.
Its just really hard working an event knowing that at any random point the music can just stop.
Its just really hard working an event knowing that at any random point the music can just stop.
Posté Tue 05 Nov 13 @ 10:05 pm
groovindj
It could be caused by some external interference. Maybe dirty AC mains supply, or things being switched nearby causing RF interference etc.
Do your best to ensure that you run via a suitable AC filter/cleaner and that your cables have filters (those lumps at each end).
Do your best to ensure that you run via a suitable AC filter/cleaner and that your cables have filters (those lumps at each end).
Posté Wed 06 Nov 13 @ 7:50 am
HVDJ
Do you mean one of these: http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Delectronics&field-keywords=usb+2.0+ferrite+core&rh=n%3A172282%2Ck%3Ausb+2.0+ferrite+core
Which cable do you suggest? Should it have it on both ends?
Which cable do you suggest? Should it have it on both ends?
Posté Fri 08 Nov 13 @ 10:48 am