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Forum: General Discussion

Sujet: VIRTUALDJ CHARGES ME TWICE A MONTH FOR MEMBERSHIP

Ce topic est ancien et peut contenir des informations obselètes ou incorrectes.

I WAS CHARGED IN 7TH OF FEBRUARY
17TH OF FEBRUARY
7TH OF MARCH
17TH OF MARCH
7TH OF APRIL

MY TICKET WAS NEVER ANSWERED

I AM PISSED OFF
 
Posté Thu 07 Apr 11 @ 1:04 pm
I think they did that to me, also. I will have to check my records. In any event, I am confident that any mistake will be taken care of. If not, we storm the castle, kill them and their offspring.
 
I CANCELLED MY MEMBERSHIP AND PULLED OF MY MONEY FROM THE BANK, UNTIL I GET AN ANSWER FROM ATOMIX
 
A Man and His Music wrote :
I think they did that to me, also. I will have to check my records. In any event, I am confident that any mistake will be taken care of. If not, we storm the castle, kill them and their offspring.


Don't forget the Pets ;-O
 
WOW really guys how about sending in a ticket to support.
 
This is not uncommon when a user pays via paypal and then 10 days later pays with a credit card. For future reference if you want to update your payment method please go to www.cardquery.com DO NOT just make a second purchase with your credit card and assume things will sort them self out.

I have disabled the recurring for BOTH payments and you will not be charged again. I have also refunded the 2nd charge to your paypal. If you wish to continue with this service please sign back up again using ONE payment method.

Thanks,
Chris
 


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