janv900
Hi,
i just bought one, but it doesn' t function as it should.
Its connected with my laptop with the usb cable, i installed the software virtua dj LE thats being delivered with it, and the software works, but there's no interaction with the controller and the software, i mean, i can dj on my pc but nothing with my controller..
i just bought one, but it doesn' t function as it should.
Its connected with my laptop with the usb cable, i installed the software virtua dj LE thats being delivered with it, and the software works, but there's no interaction with the controller and the software, i mean, i can dj on my pc but nothing with my controller..
Posté Wed 29 May 13 @ 3:06 am
Support staff
Please see http://www.virtualdj.com/wiki/MIDI%20Controller%20Not%20Working.html
In particular, if your computer has USB 3.0 ports then it may not work when plugged into one of these. Use a USB 2.0 port if your computer has one or a powered USB 2.0 hub otherwise.
Make sure that you also have the most recent version of VirtualDJ LE installed. Register your VirtualDJ LE serial number to your account http://www.virtualdj.com/users/edit.html and then download the latest version from the Download Center: http://www.virtualdj.com/download/updates.html
In particular, if your computer has USB 3.0 ports then it may not work when plugged into one of these. Use a USB 2.0 port if your computer has one or a powered USB 2.0 hub otherwise.
Make sure that you also have the most recent version of VirtualDJ LE installed. Register your VirtualDJ LE serial number to your account http://www.virtualdj.com/users/edit.html and then download the latest version from the Download Center: http://www.virtualdj.com/download/updates.html
Posté Wed 29 May 13 @ 5:06 am
janv900
Hello again,
I'm convinced that its this problem http://www.virtualdj.com/wiki/midinotdetected.html , but
the problem solving as described here is for windows xp and i have windows 7 , so its not the same in the register. :(
I'm convinced that its this problem http://www.virtualdj.com/wiki/midinotdetected.html , but
the problem solving as described here is for windows xp and i have windows 7 , so its not the same in the register. :(
Posté Thu 30 May 13 @ 5:27 am
Support staff
Issue #1 (Logitiech or similar driver conflict) should be the same in Windows 7. If the key isn't present, then you may not have had a conflicting device installed.
Issue #2 shouldn't normally occur in Windows 7.
USB 3.0 is a more likely cause of the issue. Check the USB ports of your computer. If the plastic inside the connector is blue, then it's a USB 3.0 port. Plug the CNTRL-7 into a non-blue USB 2.0 port. If your computer doesn't have one, then try using an external powered USB 2.0 hub. This solves USB 3.0 related issues in most cases.
Issue #2 shouldn't normally occur in Windows 7.
USB 3.0 is a more likely cause of the issue. Check the USB ports of your computer. If the plastic inside the connector is blue, then it's a USB 3.0 port. Plug the CNTRL-7 into a non-blue USB 2.0 port. If your computer doesn't have one, then try using an external powered USB 2.0 hub. This solves USB 3.0 related issues in most cases.
Posté Thu 30 May 13 @ 11:02 am
sharul
hii i just buied a new gemini cntrl 7 and the serial key provided with me doesnt wrks with this website
what to do...?
what to do...?
Posté Sun 02 Mar 14 @ 10:08 am
Support staff
Please contact support: http://www.virtualdj.com/contact/index.html
Posté Sun 02 Mar 14 @ 11:00 am