kenjackson30
Hi, I upgrade to 2018 last week.
At my first gig, using both Karaoke and music, the program crashed approx. every hour or so, closing down VDJ altogether.
No other impact on the laptop at all, re-opened VDJ OK and carried on for about an hour then the same.
Never had any issues at all before with VDJ,
Any ideas why this may be happening?
Thanks,
Ken
At my first gig, using both Karaoke and music, the program crashed approx. every hour or so, closing down VDJ altogether.
No other impact on the laptop at all, re-opened VDJ OK and carried on for about an hour then the same.
Never had any issues at all before with VDJ,
Any ideas why this may be happening?
Thanks,
Ken
Posté Mon 24 Sep 18 @ 8:27 am
klausmogensen
If you were online at the time, a crash report should have been sent to Atomix
In that case it's often possible for support to tell you exactly what is causing it, if you open a support ticket
In that case it's often possible for support to tell you exactly what is causing it, if you open a support ticket
Posté Mon 24 Sep 18 @ 8:35 am
kenjackson30
Hi,
No I wasn't on line at the time, out of wifi range.
No I wasn't on line at the time, out of wifi range.
Posté Mon 24 Sep 18 @ 8:39 am
VDJ Ron
I had a couple of issues with VDJ 2018 and went back to VDJ 8.2 which is fantastic. It's not a bad idea to let a new version mature.
Posté Mon 24 Sep 18 @ 3:45 pm
kenjackson30
How did you go back to version 8.2?
Posté Tue 25 Sep 18 @ 7:58 am
groovindj
http://www.virtualdj.com/download/build.html
Keep the install programs on your computer after downloading & installing. If an update causes issues then just reinstall the earlier version.
Keep the install programs on your computer after downloading & installing. If an update causes issues then just reinstall the earlier version.
Posté Tue 25 Sep 18 @ 8:06 am
kenjackson30
Which build number is version 8.2?
Posté Tue 25 Sep 18 @ 8:14 am
kradcliffe
Build 4291
Posté Tue 25 Sep 18 @ 8:31 am
kenjackson30
Told by tech support that the problem is my Video card in my laptop is not high enough spec to run 2018, because of all the new video mixing additions.
I will probably go back to 8.2 now as that was running without any problems.
I will probably go back to 8.2 now as that was running without any problems.
Posté Wed 26 Sep 18 @ 10:24 am
Adion
If anything vdj 2018 is more efficient than older versions though. It also wouldn't explain the crash
Posté Wed 26 Sep 18 @ 10:32 am
kradcliffe
That reply from Tech Support sounds untrue.
I run VDJ2018 (latest version) on a GPD pocket with Intel Atom processor outputting FHD video all night and running video skins. That's while it's also permanently connected to an ipad with VNC for remote control.
Sounds like an excuse to me. If anything a low powered system would just cause glitches and delays. It shouldn't be crashing.
I run VDJ2018 (latest version) on a GPD pocket with Intel Atom processor outputting FHD video all night and running video skins. That's while it's also permanently connected to an ipad with VNC for remote control.
Sounds like an excuse to me. If anything a low powered system would just cause glitches and delays. It shouldn't be crashing.
Posté Wed 26 Sep 18 @ 10:44 am
kenjackson30
Interesting replies from everyone, thank you
The problem only seems to happen while I use Karaoke, which isn't that often, hopefully music will
be OK, I have run audio on its own at home and it ran for 4 hours without any problems.
I have a gig on Sat so hope it will be OK, I have back up ready just in case!
I will keep trying with 2018, before reverting back to 8.2
The problem only seems to happen while I use Karaoke, which isn't that often, hopefully music will
be OK, I have run audio on its own at home and it ran for 4 hours without any problems.
I have a gig on Sat so hope it will be OK, I have back up ready just in case!
I will keep trying with 2018, before reverting back to 8.2
Posté Wed 26 Sep 18 @ 1:03 pm
kradcliffe
Just make sure you are connected to the internet and if it crashes the log will be sent to Atomix automatically.
Posté Wed 26 Sep 18 @ 1:49 pm
A Man and His Music
As stated before, always keep a copy of the last install that worked for you. If you have a crash on a new version, it on takes a minute to install the older version. That's a lot better than having a crash every hour, or just thinking about a crash.
Posté Fri 28 Sep 18 @ 7:13 am