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Forum: VirtualDJ Technical Support

Sujet: Payment.
I didn't have quite enough funds on my account and never took off a payment.. Do they come back again to try as I have money now to pay it?
 
Posté Wed 22 May 19 @ 7:53 am
[ selected best answer by locoDog on Mon 25 Mar 24 @ 9:23 pm ]
Looks like the payment went through fine and your account is good :)
 
Where do I go to make my payment of $19.99 because I changed my card
if you can call me I like to speak to someone and thank you
 
 
I"m worried to I'm not going to be able to mix how I like to, so please someone contact me by phone
 
SalseroSam wrote :
I"m worried to I'm not going to be able to mix how I like to, so please someone contact me by phone


Go here
https://www.virtualdj.com/users/licenses.html
And click "UPDATE" to change

UPDATE->ACCOUNT DETAILS & PAYMENT METHODS -> ADD PAYMENT METHOD.
 
I need to change a credit card and i cannot find out how or where to do so.
 
DJ Bishop Jr wrote :
I need to change a credit card and i cannot find out how or where to do so.


Go here
https://www.virtualdj.com/users/licenses.html
And click "UPDATE" to change

UPDATE->ACCOUNT DETAILS & PAYMENT METHODS -> ADD PAYMENT METHOD.
 
I tried to buy the $19 subscription and after I put in my card info it tells me my order can not be accepted and to contact you so im doing so now I'd like to spend my money on you so please get back to me thank you
 
user23717394 wrote :
I tried to buy the $19 subscription and after I put in my card info it tells me my order can not be accepted and to contact you so im doing so now I'd like to spend my money on you so please get back to me thank you


Contact Support Team here:
https://www.virtualdj.com/help/ and click Contact Us at the popup
 
what happened you got mess me up today i missing but i looked my bank not show up pay the bill here yet the stuff is gone geez i need to bring it back to normal i can't find it bill of the month
 
I stopped auto transaction and y’all still took my money
 
Hello, my name is, Dj.Wizz

I would like to know why did I had to pay two payments for the month of March May March 8, 2024 march 13, 2024
 
 
 Selected as best answer
DJpedromac84 wrote :
I didn't have quite enough funds on my account and never took off a payment.. Do they come back again to try as I have money now to pay it?


 
I Madi my $19.00 Payment with a new Visa card still can not use virtual Dj
 
We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance. what i do
 
Contact them for asistance.
 
I want to do auto pay for my subscription
 
@georgewaller

see the first reply,
locoDog wrote :
Contact Support Team here:
https://www.virtualdj.com/help/ and click Contact Us at the popup

We don't deal with billing on the open forum.


For safety we don't deal with billing on the open forum, I'm not saying you'd do this but I've seen people post by far too much information about their bank details [fortunately it was seen and redacted by mods in minutes].

That's why billing is something only private support deals with.