New to the software. Tried to login to Beatport however the browser was logged into an account that doesn't have a plan. Is there a way in the software to reset the authentication? All I get is that the login failed as user doesn't have a subscription. Thanks for the help everyone.
Posté Sun 26 Apr 20 @ 6:54 pm
Rune (DJ-In-Norway)
Right-click the Beatport folder, and choose "Sign Out"
Posté Sun 26 Apr 20 @ 7:11 pm
Ya all I got is sign in (which gives me the same error) and hide.
Posté Sun 26 Apr 20 @ 7:30 pm
Rune (DJ-In-Norway)
djheavybeatdotcom wrote :
Ya all I got is sign in (which gives me the same error) and hide.
Should have sign out, if you are already signed in
What you can try also, is signing out in the default web browser, close VirtualDJ then try again, to sign in
Posté Sun 26 Apr 20 @ 7:39 pm
Ya that is exactly the issue I have here. There has to be some saved config somewhere that I can reset.
https://www.screencast.com/t/ET3qkWpp0M
looked in program folder and /appdata can't seem to find where the heck it is saving the setting.
https://www.screencast.com/t/ET3qkWpp0M
looked in program folder and /appdata can't seem to find where the heck it is saving the setting.
Posté Sun 26 Apr 20 @ 7:57 pm
Rune (DJ-In-Norway)
Did you try log out at the web browser? to "kill" the login cookie?
Posté Sun 26 Apr 20 @ 8:44 pm
Adion
You can try to remove Documents/virtualdj/cache/beatport folder
Posté Mon 27 Apr 20 @ 5:08 am
Sure enough. Removing that folder did it. Thanks so much!
Posté Tue 28 Apr 20 @ 1:53 pm
thenley1
This helped me. Thanks.
Posté Wed 29 Apr 20 @ 4:14 am