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Forum: VirtualDJ Technical Support

Sujet RANE 72 RANE 12 Issue - Page: 2
So they switched back and forth between serato and vdj with no issues If that's the case sounds like virtual isn't reading the twelves Next thing I would try is a windows pc with the twelves and see if that works I'm just trying to help you narrow it down as much as possible
 

Posté Tue 08 Mar 22 @ 2:07 am
I appreciate and I’ll try any and everything. Gonna run and grab a windows laptop.
 

Posté Tue 08 Mar 22 @ 2:10 am
All I can tell right now is that it's not supposed to work like that as you can see from the video I posted.
I will try later with my MAC as well, but I don't have an ARM MAC.
So, while I'm going to do a test with my MAC, please do a test where Serato runs on the ARM based MAC (the one on the right) and VirtualDJ on the intel based one (the one on the left) and let me know if the problem still occurs.
If that's not possible, then try to run VirtualDJ on the new MAC via Rosetta.
I'm asking you to do these tests just to ensure that it's not a M1 (ARM) incompatibility issue.

I will come back to you later today once I test with my own MAC
 

Posté Tue 08 Mar 22 @ 8:33 am
the SOUND INSURGENT wrote :
So basically I can’t can’t use my 12’s with 2 djs is what your saying??


On the contrary, I just demonstrated that it should work switching between PCs without any issues at all.
(Just to make it clear)
 

Posté Tue 08 Mar 22 @ 8:42 am
PhantomDeejay wrote :
All I can tell right now is that it's not supposed to work like that as you can see from the video I posted.
I will try later with my MAC as well, but I don't have an ARM MAC.
So, while I'm going to do a test with my MAC, please do a test where Serato runs on the ARM based MAC (the one on the right) and VirtualDJ on the intel based one (the one on the left) and let me know if the problem still occurs.
If that's not possible, then try to run VirtualDJ on the new MAC via Rosetta.
I'm asking you to do these tests just to ensure that it's not a M1 (ARM) incompatibility issue.

I will come back to you later today once I test with my own MAC


The something happens.
 

Posté Tue 08 Mar 22 @ 12:23 pm
I can confirm it is a MAC only issue.
We are doing some tests right now and we will fix ASAP
 

Posté Tue 08 Mar 22 @ 1:20 pm
PhantomDeejay wrote :
I can confirm it is a MAC only issue.
We are doing some tests right now and we will fix ASAP


Thank you!!
 

Posté Tue 08 Mar 22 @ 2:37 pm
Is this an M1 thing or just all Mac’s in general??
 

Posté Tue 08 Mar 22 @ 9:23 pm
As I said I don't have a M1 MAC.
It's a MAC issue, and it doesn't matter if it's M1 or Intel MAC
 

Posté Tue 08 Mar 22 @ 9:41 pm
Any updates on this??

Just asking because I need to know if I have to use a different setup tomorrow....
 

Posté Fri 11 Mar 22 @ 1:51 am
freppaPRO InfinityMember since 2002
Not sure, but I only see one computer pluged in to the setup.
When switching source, you dont have anything (program) to load from, could this be an issue?
 

Posté Fri 11 Mar 22 @ 5:35 am
freppa wrote :
Not sure, but I only see one computer pluged in to the setup.
When switching source, you dont have anything (program) to load from, could this be an issue?


I guess you haven’t watched the videos, eitherway I’m waiting for someone from the team to respond because it has been confirmed that there definitely is an issue going on with the Mac side of VDJ….
 

Posté Fri 11 Mar 22 @ 1:57 pm
AdionPRO InfinityCTOMember since 2006
We're still investigating the issue but we might have a test build for you tomorrow
 

Posté Fri 11 Mar 22 @ 3:06 pm
freppaPRO InfinityMember since 2002
the SOUND INSURGENT wrote :
Heres the problem



What is going on?!?!?!


First video 2:25
I dont see any other source ;)
 

Posté Fri 11 Mar 22 @ 4:26 pm
Adion wrote :
We're still investigating the issue but we might have a test build for you tomorrow


Awesome!! And Thanks!!
 

Posté Sat 12 Mar 22 @ 1:25 am
Adion wrote :
We're still investigating the issue but we might have a test build for you tomorrow


You and the team are amazing
 

Posté Sat 12 Mar 22 @ 3:18 am
Im free all day if you need me to test whatever.
 

Posté Sun 13 Mar 22 @ 7:28 pm
We were able to identify and fix the issue.
It will get fixed with the next update.
 

Posté Mon 14 Mar 22 @ 10:29 am
PhantomDeejay wrote :
We were able to identify and fix the issue.
It will get fixed with the next update.


That is awesome news!! Thank you for dealing with me but most importantly Thank you for taking the time to figure this out .

Most appreciated 🙏🏾
 

Posté Mon 14 Mar 22 @ 3:32 pm
Got an ETA?

Really wanna use this setup this weekend, pleeeeeeeeeease🙏🏾
 

Posté Tue 15 Mar 22 @ 9:44 pm
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