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Forum: VirtualDJ Technical Support

Sujet: Help please! DJ2GO2 TOUCH
I have this DJ2GO2 TOUCH controller.
I connect it to the computer and the computer recognizes it and everything seems fine.
The virtualDJ software also recognizes it and seems fine - but when I put a song on I don't hear it on the controller, I checked all the settings are correct in virtualDJ.
What am I missing?

If I put a song on with media software like VLC I hear it through the controller.

Only through VIRTUALDJ it doesn't transmit media.

Many thanks to everyone who tries to help me
 
Posté Wed 19 Feb 25 @ 5:38 am
danielami wrote :
If I put a song on with media software like VLC I hear it through the controller...


This says windows has the hardware as the default sound device, disable it in windows.
 
But my hardware is on default in the settings.
 
 
yes
 
Turn off Exclussive Audio Access for the DJ2GO2 soundcard in Windows sound settings
Or, as others recommended already, set your laptop soundcard as the system default playback device. This will prevent the OS from "locking" DJ2GO2 to a specific app.
 
First of all, thank you all for the answers, I really appreciate it!
But I also tried this:
The device is set to default
And I also disabled "Allow applications to take exclusive control of this device"
There is still a problem
 
See locodog's answer from 5 days ago...
 
I tried it, it didn't solve the problem.
 
So you set Windows audio to use your motherboard interface (e.g. Realtek) not DJ2GO, and you set VDJ to 'speaker + headphone' with master set to DJ2GO WASAPI chan 1 & 2 and headphones to DJ2GO WASAPI chan 3 & 4 (and your speakers and headphones are connected to the DJ2GO)?
 
Of course, I defined it that way.
 
There is news - I checked version 2018 (32BIT) and I can hear on the controller but the controller does not control the DJ software.
In new versions it is the other way around, the controller controls the software and the buttons work but the controller does not output audio.
All settings are the same.
 
This hardware did not exist until 2020, this is not difficult it is just a windows sound setting.