nickcoumans
hello,
I've got a problem with starting up my virtual dj. I've installed Virtual DJ (DJConsole) and everything was fine, but afterwards I had a bug and I did systemrepair. Because I did this I must installed virtual dj again. The problem is when I start virtual dj, he ask me for downloading the new version(virtualdj 3.3) and when I click yes he give error 4. And he said that:
You have already downloaded the latest patch update_virtualdj_djc_v3.4.exe.
You don't need to download anything else now.
I ask on the site and he gives me:
I have a protection error when I launch the software.
Please write to us including your serial number, the exact error message, and how it happened.
What must I do?
Please help me,
regards
Coumans Nick
I've got a problem with starting up my virtual dj. I've installed Virtual DJ (DJConsole) and everything was fine, but afterwards I had a bug and I did systemrepair. Because I did this I must installed virtual dj again. The problem is when I start virtual dj, he ask me for downloading the new version(virtualdj 3.3) and when I click yes he give error 4. And he said that:
You have already downloaded the latest patch update_virtualdj_djc_v3.4.exe.
You don't need to download anything else now.
I ask on the site and he gives me:
I have a protection error when I launch the software.
Please write to us including your serial number, the exact error message, and how it happened.
What must I do?
Please help me,
regards
Coumans Nick
Posté Thu 20 Apr 06 @ 4:43 pm
Slash4
Please open a ticket with the e-service, they'll take care of you ;-)
Posté Thu 20 Apr 06 @ 4:47 pm
nickcoumans
oke thank you verry much
Posté Thu 20 Apr 06 @ 4:59 pm
nickcoumans
:(Probably it's a stupid question but i can't find anywhere e-serivce :s
I'm sorry for the disturb.
regard Nick
I'm sorry for the disturb.
regard Nick
Posté Thu 20 Apr 06 @ 5:14 pm
Andrew87
If you type your question in here and click Ask you'll be taken to a new screen. The bottom half has an option to contact human tech support :)
http://www.virtualdj.com/contact/
http://www.virtualdj.com/contact/
Posté Thu 20 Apr 06 @ 5:17 pm
nickcoumans
oke but first I did this and I send a email to service@virtualdj.com but they send me a mail back and they gived me this site or contact virtual dj but I always get te same email.:S
I don't know what I must do further. (I'm sorry for the bad english)
Thanks for take the trouble to do this.
This email I send to service@virtualdj.com:
Dear sire,
I've a problem with starting up my virtual dj. I've installed Virtual DJ (DJConsole) and everything was fine, but afterwards I had a bug and I did systemrepair. Because I did this I must installed virtual dj again. The problem is when I start virtual dj, he ask me for downloading the new version(virtualdj 3.3) and when I click yes he give error 4. And he said that:
You have already downloaded the latest patch update_virtualdj_djc_v3.4.exe.
You don't need to download anything else now.
I ask on the site and he gives me:
I have a protection error when I launch the software.
Please write to us including your serial number, the exact error message, and how it happened.
What must I do?
Please help me,
regards
Coumans Nick
And I get this e-mail:
Dear customer,
Thank you for contacting Atomix Productions Customer Support.
If you are requesting informations regarding the VirtualDJ software, please use
your web browser to access this address:
+--------------------------------------+
| http://www.virtualdj.com/contact/ |
+--------------------------------------+
And submit your query. A Customer Support representative will then answer your
request.
If you are requesting informations regarding the AtomixMP3 software, please use
your web browser to access this address:
+--------------------------------------+
| http://www.atomixmp3.com/contact/ |
+--------------------------------------+
And submit your query. A Customer Support representative will then answer your
request.
Thank you for your trust,
___
Atomix Productions
Customer Support
I don't know what I must do further. (I'm sorry for the bad english)
Thanks for take the trouble to do this.
This email I send to service@virtualdj.com:
Dear sire,
I've a problem with starting up my virtual dj. I've installed Virtual DJ (DJConsole) and everything was fine, but afterwards I had a bug and I did systemrepair. Because I did this I must installed virtual dj again. The problem is when I start virtual dj, he ask me for downloading the new version(virtualdj 3.3) and when I click yes he give error 4. And he said that:
You have already downloaded the latest patch update_virtualdj_djc_v3.4.exe.
You don't need to download anything else now.
I ask on the site and he gives me:
I have a protection error when I launch the software.
Please write to us including your serial number, the exact error message, and how it happened.
What must I do?
Please help me,
regards
Coumans Nick
And I get this e-mail:
Dear customer,
Thank you for contacting Atomix Productions Customer Support.
If you are requesting informations regarding the VirtualDJ software, please use
your web browser to access this address:
+--------------------------------------+
| http://www.virtualdj.com/contact/ |
+--------------------------------------+
And submit your query. A Customer Support representative will then answer your
request.
If you are requesting informations regarding the AtomixMP3 software, please use
your web browser to access this address:
+--------------------------------------+
| http://www.atomixmp3.com/contact/ |
+--------------------------------------+
And submit your query. A Customer Support representative will then answer your
request.
Thank you for your trust,
___
Atomix Productions
Customer Support
Posté Thu 20 Apr 06 @ 5:31 pm