Se Connecter:     

Forum: General Discussion

Sujet: why no answer

Ce topic est ancien et peut contenir des informations obselètes ou incorrectes.

i have submitted a few tickets reguarding my recent crashes.have not got any answers as to what caused my crashes.had another crash last night.theese crashes stopping my getting my rmx startint to loose faith and heart.somebody please put my mind at rest
 
Posté Mon 03 Nov 08 @ 1:54 pm
Message: Crash ID=7c9c6fd8 (date=809212158, version=5.2.1 Pro, build=521, thread=Main, dump=8aae9e7c, excode=c0000005 (0,b762a78e))
Crash ID=00481f8f (date=810122212, version=5.2.1 Pro, build=521, thread=Main, dump=8b421451, excode=c0000005 (0,1a2c1a3f))
Crash ID=7c9c6fd8 (date=810182345, version=5.2.1 Pro, build=521, thread=Main, dump=8aae9e7c, excode=c0000005 (0,b37366f6))
also pitch goin to lower speed and not resetting when mixing.also when you rename a song why doesnt title show on list.any help very welcome as usual
 
Sir,

DJ Cel is currently handling your case and will continue to speak with you via the helpdesk. I apologize for the wait. I am sure if he had an answer he would bring it to you ASAP. His last response was that there must be a problem with VDJ communicating to your hard drive. Please respond back to him with your specs of your hard drive and how its connected to your pc.

DJ Homeboy

PS. Of course anyone here in the community is welcomed to help too! The forum is our most powerfull tool!
 
im glag.love vdj and the forums just need my problems sorted so i can upgrade and really get into my vdj.i will send my specs what exactly does he need
 
DJ Homeboy wrote :
Sir,

DJ Cel is currently handling your case and will continue to speak with you via the helpdesk. I apologize for the wait. I am sure if he had an answer he would bring it to you ASAP. His last response was that there must be a problem with VDJ communicating to your hard drive. Please respond back to him with your specs of your hard drive and how its connected to your pc.

DJ Homeboy

PS. Of course anyone here in the community is welcomed to help too! The forum is our most powerfull tool!


This is what I would complain with Atomix..there are too few people who know really how VDJ works so if one of them is busy and that person can't answer here, the support is over!
In this case I'm talking clearly about djcel.
There are more than 4 million users of VDJ but I think djcel is the only one who knows how reading "Crashguard Report"
 


Well we're trying to get better at responses.

DJ Cel is the direct connection to our developer for deep troubleshooting.

These crash reports contribute to revisions that come as time allows and fixes are found.
It is not easy and sometimes it takes more time to figure out.
If it was a major problem, we would have hundreds if not thousands of users posting these.
So, the scope changes when you think about it that way.

We have support in several languages and Moramax is our best Italian teamer.

Also, tickets stay with a teamer for 4 days and then others respond if necessary, but there's no idle tickets anymore guys.

Things have changed greatly since 2004 trust me.
 
We trust you Rick
 
mp3jrick wrote :


Well we're trying to get better at responses.

DJ Cel is the direct connection to our developer for deep troubleshooting.

These crash reports contribute to revisions that come as time allows and fixes are found.
It is not easy and sometimes it takes more time to figure out.
If it was a major problem, we would have hundreds if not thousands of users posting these.
So, the scope changes when you think about it that way.

We have support in several languages and Moramax is our best Italian teamer.

Also, tickets stay with a teamer for 4 days and then others respond if necessary, but there's no idle tickets anymore guys.

Things have changed greatly since 2004 trust me.


I understand but according to me it should be necessary to raise the number of people highly specialized in this software.
I mean, I don't know how many Teamers Atomix has got currently, but they are not surely so much in order to smother all of the requests of all users.
 
Quote :
according to me


So what has your personal experience been with support Sischo?
Have you had problems that didn't get solved?
Did you wait a long time for an answer?
 
It's all right mp3jrick. I've never had problems with support..
That wanted only be a suggest, nothing more!
 
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name GREG-9C595BD8FE
System Manufacturer Dell Inc.
System Model MP061
System Type X86-based PC
Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1664 Mhz
BIOS Version/Date Dell Inc. A09, 27/06/2007
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name GREG-9C595BD8FE\Greg
Time Zone GMT Standard Time
Total Physical Memory 4,096.00 MB
Available Physical Memory 2.73 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 6.09 GB
Page File C:\pagefile.sys
is this the info thats required from the team
i did send it to my ticket also.hope you guys can help me
 
Please reply to the open ticket, this is not eservice.
 


(Les anciens sujets et forums sont automatiquement fermés)